Website VARtek Services, Inc.
Education's IT Partner
To contribute to client retention by ensuring clients receive timely, professional support and IT leadership.
Troubleshoot and resolve incidents with operating systems, hardware, software, and network infrastructure.
Assist remote team members in resolving complex problems; provide remote help desk support, providing advanced troubleshooting of complex system issues.
Serve as administrator of specific corporate applications, keeping applications current.
Develop, present training on applications;
Monitor applications for uptime.
Install, configure, and administer operating system software, patches, and upgrades.
Analyze systems statistics; recommend performance enhancements.
Document resolution plan and progress, and estimated resolution time.
Research multiple incidents with common symptoms and identify root cause; apply resolution across all affected IT environments.
Research, recommend, and implements new technologies to enable continuing innovation within infrastructure.
Design, configure, monitor, and optimize system hardware for optimal performance, maximum availability, minimal maintenance, and reasonable cost.
Create, review, and modify knowledgebase articles and IT environment documentation.
Review, update help desk documentation as assigned; create policies and procedures; set the direction for company.
Review, recommend modifications to help desk procedures; analyze, audit policies and procedures.
Provide excellent customer service.
Perform other duties as assigned.
Bachelor’s degree in computer science or information technology
8+ years of experience designing, implementing, and supporting diverse networking and server environments
Experience managing desktop environment including deployment, Application installation, and ongoing support technologies
Excellent written, verbal communication skills
Experience in senior-level help desk environment helpful
Management experience preferred
Up to 25%
Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds
Full-Time , Monday-Friday
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