Website VARtek Services, Inc.
Education's IT Partner
To contribute to client retention by ensuring clients receive timely, professional, high-level technical support to teachers, staff, and students.
Establish network specifications by conferring with users; analyze workflow, access, information, and security requirements; design router administration, including interface configuration and routing protocols.
Establish network by evaluating network performance issues, including availability, utilization, throughput, and latency; plan and execute the selection, installation, configuration, and testing of equipment.
Define network policies and procedures; establish connections and firewalls.
Maintain network performance by performing network monitoring and analysis; performance tuning; troubleshooting network problems; escalating problems to vendor.
Secure network by developing network access, monitoring, control, and evaluation; maintaining documentation.
Prepare users by designing and conducting training programs, providing references and support.
Upgrade network by conferring with vendors; develop, test, install enhancements.
Serve as administrator of specific corporate applications.
Keep applications current; develop, deliver training on applications.
Monitor application uptime.
Troubleshoot and resolve incidents related to technical difficulties with operating systems, hardware, software, and network infrastructure.
Document resolution plan and progress, and estimated resolution time.
Provide advanced help desk support for on-site team members; assist remote team members in analyzing and advanced troubleshooting.
Install, configure, operate, and maintain hardware, software, and related infrastructure.
Analyze system statistics and recommend performance enhancements.
Research multiple incidents with common symptoms and identify root cause; apply resolution across all affected IT environments.
Research, recommend, and implement new technologies to enable continuing innovation within infrastructure.
Design, configure, monitor, and optimize system hardware for optimal performance, maximum availability, minimal maintenance, and reasonable costs.
Create, review, and modify knowledgebase articles and IT environment documentation.
Document break/fix activities in online ticketing system.
Provide excellent customer service.
Attend school board meetings, as required.
Perform other duties as assigned.
Bachelor’s in computer science or information technology
2-4 years of experience designing, implementing and supporting diverse networking and server environments
Experience managing desktop environment, including deployment, application installation, and ongoing support technologies
Experience in senior-level help desk environment helpful
Routers (routing protocols, WLAN configurations, multiple sites)
Firewalls (Sonicwall, Cisco ASA, etc.)
Switches (VLAN, Spanning Tree, PoE)
VPN (Cisco, IPSEC, SSL, Sonicwall)
TCP/IP, DHCP, DNS, WINS, LAN/WAN, remote support and monitoring.
Software: Solarwinds, InstallShield, Cloud Backup Software, VMware, Ghost, MS Systems Management Server. SANs/NAS devices, System Center Configuration Manager 2007/2012 experience is a plus.
Excellent written, verbal communication skills
Required: A+, Network+ or equivalent
Up to 25%
Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds
Year Round, Monday-Friday
To apply for this job please visit the following URL: http://www.vartek.com/careers/apply.html →